Never go to NEPMATIC SDN BHD (Gurney Plaza)!

Sorry for the late update on my previous post on Nepmatic Sdn. Bhd. Canon just replied me one month back and double confirm that Nepmatic is not one of their authorize dealer! So i cannot get back the extras they charged me for the lens!! and on top of that its not a canon warranty!!! ITS A SO CALLED "IN HOUSE WARRANTY"! Rubbish!!! Thought of channeling my complain to Consumer Rights but apparently I will have to go for the hearing in Penang when I am back here in KL! How unfair! They (Nepmatic ppl's) should come to me since they cheated me on both the lens price, warranty and the KENKO filters (considering that most of the authorise dealer said it could be fake and its way overpriced)!!! So dear all camera buyers unless you are sure about the originality and the price dun go to that shop! they might just burn a big hole in your pocket!

Below are letters from both kenko global and canon malaysia

1) Kenko

Dear Mr. /Ms. Benjamin Ang,

Thank you very much for your inquiry to Kenko Co., Ltd.

It is highly possible that the filter you bought is fake because the filter you bought is discontinued a long time ago.
But we cannot confirm it is fake or not just by seeing the image.

Yours sincerely,

Yumiko Kikuchi
International Division
___________________________________________
Kenko Co., Ltd
Nischi-Ochiai 3-9-19
Shinjuku-ku, Tokyo

2) Canon Malaysia

Hi Mr Benjamin,

I must apologize again for the delay in our response. With regards to this ongoing inquiry, and pursuant to our phone conversation, I am saddened to confirm that Nepmatic Sdn Bhd, the dealer stipulated in our previous discussions, is NOT an authorized Canon dealer or reseller. Nepmatic is indeed listed in our system, but not as a dealer or reseller.

I must deeply apologize for the inconvenience caused, and for the length of time it took to confirm this. In these cases, Canon Malaysia cannot take action against the dealer in question, as they do not answer to us.

I sincerely wish I could have been of further assistance. Please do let us know how we may assist you further.

Wishing you a good day,

I GOT MORE LETTERS! IF I PURSUE THIS CASE TO CONSUMER RIGHTS I WILL DEFINITELY WIN! If only time permits and Penang is nearer to KL! Dear readers please tell your friends. Better safe than sorry.

Nepmatic Sdn Bhd?? Never!!!

I bought a Canon EOS 1000D together with an extra canon EF 70-300mm lens and 2 kenko filtes from Nepmatic Sdn Bhd from gurney branch in Penang. The seller looks honest and can really sell his product. But... when I got back and do some research this is what I get.

Problems:

1) Canon EF 70-300 mm f/4-5.6 USM bought it for RM 1000 when it retails at RM880! Cheated? Yes of course! They told me it retails at RM1399 and can give me discount not knowing the real price I bought it. Proof: (http://www.canon.com.my/p/EN/325-EF-Lenses/833-Telephoto-Zoom/1104-EF75-300mm-f-4-5-6-III-USM/)

2) The lens warranty when i bought it they told me it is along with the body warranty. After i called Canon they told me no such thing. When i return a call to Nepmatic they told my its in house warranty! To add on further Canon told me their system does not register the serial number of the lens I bought from Nepmatic. But they have yet to confirm with me therefore i am waiting for their reply on this matter. Btw the people in Canon are really helpful.

3) Kenko lens filter bought it at RM 75 per piece when i can get in KL at RM39! Plus it could be a duplicate of the original one (in other words fake!) but have yet to confirm whether its a duplicate but the casing of the filter is in a paper box. I have email one of the seller of kenko filter from a reputable online website and he told me its 100% fake because its always in a plastic box. But i am not jumping into conclusion until i get a reply from the supplier of kenko filter futuromic.

So to all my friends out there unless you have done your homework and know what you want please, you know where to go. There are better and much more reputable company like fotokem, canon's own authorized shop to get your camera from.

I really cannot believe how dumb I was to fall into the trap of this seller! This is the last time for me. Next time I don't mind paying more but am assured of the originality of the product i buy. CHEAP THINGS ARE NEVER GOOD THINGS!